The Quality Systems Handbook
by Jeff Ryall & Johan Kruithof
Understanding and Implementing Quality Systems and ISO 9000 Standards within the larger Quality Framework
Unlike many books with similar titles, this is not merely a D.I.Y. manual for creating Quality systems and having them conform to standards. It is much more than that: a practical guide to making Quality Systems work for you in your quest for continuous improvement and sustainable business success. Fully updated for ISO 9000-2000
"The Quality Systems Handbook has a very practical, commonsense approach to management systems and standards. It demystifies ISO 9000. People can see that it's something anyone can do."
"I am convinced that all who read this book will benefit personally and their organisation will gain from the knowledge and expertise of these seasoned practioner-scholars of the Quality discipline."
Twenty-two down-to-earth Chapters:
- FOREWORD by Prof. John Dalrymple
- INTRODUCTION
- Standards and Misunderstandards
- The eye of the Beholder
- What is a Quality Management System?
- What are Standards? And why have them?
- Origin and Development of Quality System Standards
- The international ISO 9000 Standards
- Eight Principles - Building Blocks of the Quality Model
- ISO 9001 Requirements: Management of the Organisation
- ISO 9001 Requirements: Management of Product
- ISO 9001 Requirements: Management of the System
- ISO 9004 - A holistic Appraoch to Quality
- Basic design of a Quality Management System
- The 'Three Pillars' - Risk, Compliance and Integration
- Documenting the QMS
- Planning the Implementation of a QMS
- Managing the Implementation of a QMS
- Keeping the System in Shape through Audit
- The Certification Process
- Continual Improvement
- Models of Business Excellence
- How big is your Big Picture?
- The Thoughts behind the Deeds
- EPILOGUE
- APPENDICES
- INDEX
Published by Consensus Books, a Division of Standards Australia Publishing, 2002.
Paperback, 175x250 mm, 313 pp.
For details of availability, ordering, etc. contact Standards Australia Customer Services on 1300 65 46 46,
email sales@standards.com.au, or visit their web shop at www.standards.com.au