Hidden Gold
by Bill Jarrard and Johan Kruithof
How to mine the inexhaustible supply of Golden Opportunities in your Organisation
"These methods work! Our years with Bill and Johan have helped us to apply the approached outlined in this very practical book. They have given us efficiencies at a level consistently higher than expected. They have changed the culture of the organisation in a significant way - we now consider 'Mining Gold' an every-day operation."
"Bill Jarrard worked with us for several years introducing the concept of Total Quality Management and helping us implement it in a very effective and practical manner. This was one of the secrets of success. Now the secret is out! Bill and Johan have written a wonderful and practical guidebook to help others mine their improvement opportunities."
"You don't have to dig far to discover that this book is full of practical tips and advice, and by using these we have made a significant impact on our business. The 'Mission Impossible' case study is a real learning in itself and complements the theory very well."
"At last! A book which not only provides a coherent management theory of Continuous Improvement, but also takes my hand and guides me through the journey. I wish I had this book ten years ago! Jo and Bill have a wealth of experience in this area. 'Hidden Gold' is a gem!"
GOLDEN OPPORTUNITIES REALISED…
- Availability of computer service increased from 80% to just under 100%, without major expenditure;
- Time to produce reports reduced from around 10 weeks to 11 days. ("Absolutely impossible" said a senior manager before the start of the project);
- Staff turnover reduced from 60% to 10% a year, saving millions of dollars;
- Expenditure of $2,000,000 for new systems avoided;
- Rework reduced from 30% to 5% of total work, in just two weeks;
- Delivery times reduced from 8 days to overnight;
- Unnecessary expenditure of $5,000 a month identified and eliminated, in just four hours of team work;
- Productivity increased by 400 person-hours/day by eliminating unnecessary work, with commensurate increase in job satisfaction and decrease in overtime costs.
These are just some of the results achieved using the methods explained in this book. Every organisation has an inexhaustible supply of golden opportunities waiting to be unearthed. In simple, practical and easy-to-follow terms, the authors show you how to find the Hidden Gold in your organisation.
For details of availability, ordering, etc. contact Standards Australia Customer Services on 1300 65 46 46,
email sales@standards.com.au, or visit their web shop at www.standards.com.au