Course Title: A Practical Approach to Process Improvement
Overview
Every organisation has an inexhaustible supply of golden opportunities, waiting to be unearthed. This workshop is based on the book "Hidden Gold!", (recently published by Standards Australia) the acclaimed definitive text on Practical Process Improvement. It will show you a straightforward, well-proven approach to help you find the hidden gold in your organization
Objectives
The aim of this workshop is help you:
- Improve cost management and reduce operating costs
- Increase individual, team, and process productivity
- Increase customer satisfaction and loyalty
- Improve product and service quality and delivery
- Raise profitability and the sustainability of your success
Content
This one-day workshop is designed to enhance and recharge your continuous improvement activities. Typically, topics covered include:
- The nature of continuous improvement
- The principles of sustainable continuous improvement
- A practical and proven process improvement method that is already helping a wide range of organisations achieve significant results
- Selecting high-return process improvement projects
- Tools and techniques for process improvement
- Teams and teamwork for process improvement
Who should attend
This workshop is for anyone, at any level, in any organisation, who is interested in discovering a straightforward, disciplined approach to continuously improving everything in which they are involved.
Pre-requisite knowledge
There are no knowledge pre-requisites for this workshop.
Presenters
The facilitator for this workshop is Johan (Jo) Kruithof, co-author of "Hidden Gold!". Jo has some 15 years experience in promoting, teaching and facilitating the principles and practices of quality and continuous improvement.
Whats included
All participants receive a copy of the book "Hidden Gold!" and other hand-out materials, as well as morning and afternoon teas and lunch.
Duration
One full day
Course Fee
POA for in-house
Group discounts depending on numbers.
Payments by Cheque, Visa, Bankcard, Mastercard.
Want more information or ready to register?
Use our Online Registration Form