Testimonials
"It has been a pleasure being associated with Quality Award Partners® over the past three years."
"We at Ciba Specialty Chemicals benefited greatly from our interactions with Quality Award Partners®.
"The process involving a sustained program over two years that started with surveys (physical and postal) of our customers and employees, and progressed through analysis of customer perceptions, setting of relevant internal customer service measures and adjustment of internal processes and culture to deliver the desired improvements in key performance parameters.
"As a consequence of their efforts, we have improved our performance on service aspects that the customer had defined as key. It redefined our internal processes and achieved a significant change in culture. Through improved customer perceptions, we captured a disproportionate share of market growth, and in combination with a close focus on core processes, this yielded a big improvement in profitability.
"Thank you for your support and your insights."
"We called on Quality Award Partners® to assist us in gaining ISO 9002 certification, which was needed for a major contract. Your assistance was invaluable in decoding all the .quality speak. into a language that all our staff understood, which enabled them to quickly and easily adapt existing processes and implement new ones that fell neatly within the scope of ISO 9002. We achieved certification within the three month time frame and have maintained the rating since.
"While being certified is an excellent marketing tool, we have found that it has greatly enhanced our internal operations by providing a reliable means of assessing our products and services and implement on-going improvements. Another value-added benefit is the confidence it has given our support staff in making suggestions and improvements."
"Getting the entire 10 people who attended the course actually excited about doing audits (most of them approached me today actually asking when they will be able to conduct another audit!) is a result which I had hoped for but realistically thought impossible. You have laid great foundations for me to begin my task at CE.
"Thank you. I look forward to working with you again in the future."
"On behalf of RMIT University, School of Marketing, I would like to thank you for your efforts recently in offering presentations in Quality Training to the AVIC 1 Group from China. The feedback from the Group was extremely positive and all who attended were most appreciative of your efforts."
"We are thrilled with the successful result of our audit and I would like to recognize your significant contribution to this project. At times, I was somewhat unsure of the outcome, but your confident reassurance, professional help, advice and guidance ultimately saw a positive result. Well done and sincere thanks.
"I trust we will work together again soon and I will certainly take pleasure in recommending you to others seeking to gain certification."
