Operations Improvement & Organisational Change
ISO 9001:2000 is challenging Quality Managers by changing significantly the focus of quality systems from what has often been, a set of rather bureaucratic documentation requirements, to an output focus on continual improvement of operations in ways that directly relate to satisfying customers.
What kind of improvement should your organisation be targeting?
Business Profile Benchmarking is
a vital key to open up opportunities by revealing your strengths and weaknesses in a global context. It uses batches of
specific measures to compare your organisation against like companies, both here and overseas, on each of the following
areas of performance:
- Profitability
- Financial Management
- Productivity
- Investment
- Growth
- Customer Satisfaction
- Innovation
- Suppliers
- People Management
- Employee Satisfaction
- Business Excellence
Use this as a door to your strategy for improvement. Understand the strengths that can make you competitive internationally.
Making real bottom-line continual improvement a way of life in your organisation is not easy. A key success factor is your organisation's culture. What kind of cultural factors really make a difference? How do you know where your organisation stands?
Team based improvement sounds easy but isn't. Just ask the companies which have tried and failed. Ask us about approaches that do work.
With our long experience in the area of operational improvement Quality Award Partners® can provide the assistance you need to more than meet this challenge.
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CASE STUDIES
Development and implementation of Process Control Plans
Kaizen Programs
Quality Improvement Facilitator Training
Value engineering
Work Teams
MEETING THE ISO CONTINUAL IMPROVEMENT REQUIREMENTS - A STRATEGIC APPROACH
Design and implement a process and a procedure that delivers. Make improvement really work for your business. Learn the techniques for getting to the bottom of the internal cultural issues that can block your efforts.
This half-day workshop facilitates you through a practical process of determining how you can provide real value to your organisation by meeting these new ISO requirements.
MEETING THE ISO CUSTOMER SATISFACTION REQUIREMENTS - A STRATEGIC APPROACH
Avoid the "feel-good survey" trap. Examine a range of options that you can combine into an effective feedback system. Learn practical tips for tackling the requirements and the pitfalls to avoid.
This half-day workshop facilitates you through a practical process of determining how you can provide real value to your organisation by meeting these new ISO requirements.
ORGANISATIONAL CULTURE - EMPLOYEE SURVEYS
Recent research suggests that up to 30% of results are related to the influence of a number of internal, cultural dimensions. What those are in your organization? How should you address them? An Employee Survey gets the issues out into the open where management can tackle them in the context of an understanding of what factors make a real difference.
Quality Award Partners can support you as an independent agent to ensure that people feel free to say what they think, management get reliable data on which to base decisions.
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(PDF - 260KB)
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